Data Requests | Space Maker by Voiie

Two ways to make a request

1. Delete your account in the app (immediate)

Open Space Maker and go to Settings → Account → Delete account.
Read what will be deleted and confirm. You sign in again with Apple or Google so we know it is you.
Your data is deleted straight away. Your photos on your own devices are not touched.

Deleting your account does not cancel your Apple subscription. Cancel it in your Apple account settings (Subscriptions) so you aren't charged again.

2. Email us

Write to privacy@spacemakerapp.com with the subject Data request. Please include:

what you want: to know what we hold about you, to correct something, or to delete your data;
your account email (the one you use to sign in with Apple or Google) or your account ID, shown in the app's Settings;
for a correction, what is wrong and what it should say.

Please don't send your PIN, your backup password or your phone codes. We will never ask for them.

How we check it is you

We don't keep your name or email in our own database, so we may ask you to send your request from the email address linked to your sign-in, to confirm your account ID, or to sign in to the app. If you ask someone to make the request for you, we will need your signed permission and we may ask you to confirm with us directly. We use what you give us only to check and handle your request.

How long it takes

Deleting in the app: immediate.
By email: we confirm we got your request within 10 business days, and we answer within 45 days. If we need more time we may take up to 45 more days and will tell you why.
Requests are free. We may refuse requests that are repeated or clearly unreasonable, and tell you why.

What we delete, and what we keep

We delete, or remove the link to you from:

your account, plan record and sign-in account, and your phone number if you linked one;
your devices and push tokens;
all your backups, the files and their records, including unfinished backup sessions;
your sign-in history and the first and last-known summary;
any free plan upgrade, extra space or note a staff member added to your account;
App Store notification records and purchase records, which are unlinked from you;
details in our staff action log about your account.

What we keep:

Apple's purchase identifiers, product, dates and status, without any link to you, for accounting, fraud prevention and to refuse a second claim on the same purchase.
A one-way scrambled code made from your device's random ID, and a counter, so a new account on the same device can't restart the free plan.
Staff action log entries keep the action, the time and the staff member, without details about you.
Crash reports that Google holds, which are not linked to you, until Google removes them.
Anything we must keep to follow the law or settle a dispute, if any. If we keep something for that reason, we tell you.

Deleted data can't be restored. The vault and other data that live only on your devices are not on our servers, so deleting your account doesn't remove them from your devices.

If you ask to know what we hold

We tell you the categories and the specific pieces of personal information we hold about you, where they came from, why we use them and who we share them with. We send them in a portable format where we can. Your backups are your own files: ask to know, and we will tell you what is stored and send what we can. For your backups themselves, the quickest way is to restore them in the app or web viewer.

Your rights, in more detail

The rights in these pages are described in the Privacy Policy and, for California residents, the California Privacy Notice.
If we deny a request, we will tell you why. You can reply to ask us to look again. You can also complain to your local data protection authority or, in California, to the California Attorney General or the California Privacy Protection Agency.
We won't treat you differently for using your rights.

Contact

privacy@spacemakerapp.com. By mail: Voiie Inc., 116 E Live Oak Ave, #1017, Arcadia, CA 91006.