Support and FAQ
Quick answers below. If you don't see yours, email us at support@spacemakerapp.com.
Cleaning and safety
Will Space Maker remove anything without asking?
No. The scan only measures. You preview each group and confirm before anything is removed.
Can I get a removed photo back?
Yes. Removed photos go to Recently Deleted in the Photos app, where you can recover them for 30 days.
Are my photos uploaded when I scan?
No. Scanning happens on your device. Photos are uploaded only if you turn on cloud backup.
Why does System storage say "about"?
Apple doesn't tell apps the exact size of system files, so Space Maker shows an estimate and labels it "about".
Can Space Maker see how full my iCloud is?
No. Apps can't read your iCloud plan or usage. After a scan, Space Maker shows how much of your photo library is stored only in iCloud.
Plans and billing
How does the free trial work?
New subscribers get 3 days free. When the trial ends, your plan starts and your Apple ID is charged unless you cancel at least 24 hours before. If you allow notifications, we send one reminder a day before.
How do I cancel?
Open Settings on your iPhone, tap your name, then Subscriptions, and choose Space Maker. On a Mac, use the App Store: your account, then Subscriptions.
Is there a weekly plan?
No. Plans are monthly or yearly, and there are no ads.
How do I get a refund?
Apple handles refunds. Go to Apple's Report a Problem page, sign in, and choose Space Maker.
Backups and your vault
What's the backup password for?
It's optional. With it, your backups are encrypted on your device. We never receive your password or your key, so if you forget it we can't recover it for you. Choose a long password. Anyone who has it can open your backups.
How do I restore to a new phone?
Install Space Maker, sign in to the same account, and open Backup. Browse a device's backup, pick what you want, and restore it to Photos as new copies.
Where does the vault live?
On your device only. It's encrypted and unlocks with Face ID or your PIN. If you forget your PIN, we can't open the vault for you.
Account and devices
How many devices can I use?
Up to 5 on one account. To free a spot, open Settings → My Devices and sign out a device you don't use. You can swap devices up to 3 times in 30 days.
How do I delete my account?
Open Settings → Account → Delete account. We delete your account, plan record, backups, device list and sign-in history. Your photos on your devices aren't touched. See the privacy policy for what we keep after you delete your account.
Which devices does Space Maker run on?
iPhone and iPad with iOS 17 or later, and Mac with macOS 14 or later.
Still stuck?
Email support@spacemakerapp.com. Tell us your device, your app version and what happened. Please don't send your PIN or backup password. We'll never ask for them.