Terms of Service

1. Agreeing to these terms

By creating an account, installing or using the Service, or tapping a button that says you agree, you accept these terms and our Privacy Policy. If you don't agree, don't use the Service. If you use it for an organization, you confirm you can bind that organization to these terms.

2. Who can use Space Maker

• You must be at least 13 years old. The Service is not directed to children under 13, and we don't knowingly collect their information.
• If you are under 18, or under the age of adulthood where you live, you may use the Service only with the permission of a parent or guardian, who agrees to these terms for you.
• You must be allowed to use the Service under the laws that apply to you, and not be on any list of people barred from receiving it (see section 17).

3. Your account and devices

• You can start as a guest. To back up, buy a plan, link a phone or manage devices, you sign in with Apple or Google. You must give accurate information.
• You are responsible for your account and for what happens on it. Keep your sign-in, your phone and your devices secure, and tell us promptly at support@spacemakerapp.com if you think someone else has access.
• One account is for one person. An account can be used on up to 5 devices at a time. You can sign out a device from another one, and changing devices is limited to 3 times in any 30 days.
• The web viewer asks for a code sent by text message to the phone linked to your account. Message and data rates from your carrier may apply.
• You can delete your account in the app at any time (see Data Requests).

4. Plans, free trials and billing

• Plans. Space Maker Pro plans are subscriptions, billed monthly or yearly through your Apple ID. Current plans and prices are on our Pricing page and in the app before you buy. Prices in other countries follow Apple's local prices, and taxes may apply.
• Free trial. New subscribers get a 3-day free trial. When the trial ends your plan starts, and Apple charges your Apple ID, unless you cancel at least 24 hours before the trial ends. If you allow notifications, we send one reminder about a day before. We can't promise a reminder will arrive, so please note the date yourself.
• Automatic renewal. Your plan renews for the same period at the then-current price until you cancel. Apple may charge for renewal up to 24 hours before the period ends.
• Cancelling. Cancel in Settings → your name → Subscriptions → Space Maker on your iPhone or iPad, or in your Apple account on a Mac. Cancelling stops the next renewal. You keep the plan until the end of the period you already paid for. Deleting the app or your Space Maker account does not cancel the subscription.
• Refunds. Apple processes all payments and decides refunds. Ask on Apple's Report a Problem page. We can't issue refunds for purchases made through Apple.
• Changing plans. Moving to a larger plan starts right away. Moving to a smaller plan starts at your next renewal.
• Price changes. If a price changes, Apple tells you and, where the law or Apple requires it, asks for your agreement before you are charged the new price.
• External Drive Backup. This is a one-time purchase that is not a subscription and is not part of any plan.
• One subscription, one account. A purchase is tied to one Space Maker account. Family Sharing is not available for our purchases.

5. Your content

• Your photos, videos, files and contacts ("your content") belong to you. We don't claim ownership of them.
• You give us permission to store, copy, move and send your content back to you, only as needed to run the Service you ask for, such as backup and restore. This permission ends when your content is deleted from the Service, apart from short delays in deleting copies.
• You promise that you own your content or have the right to back it up, and that it does not break the law or anyone's rights.
• We don't review, scan or sell what is in your backups. If we are required by law to disclose content, or we find out that content is illegal, we may remove it or report it as the law requires.

6. Backups, restores and data loss

Space Maker helps you free space and keep copies. Please read this section closely, because it explains the risks that stay with you.

• We are not your only copy. Space Maker is a convenience, not a guarantee. We work to keep backups safe, but no service can promise it will never lose, damage or be unable to return data. Keep your own copy of anything you can't afford to lose, in another place.
• You choose what to remove. Space Maker shows a preview and removes only what you confirm. Photos you remove move to the Recently Deleted album on your device, where your device keeps them for 30 days before deleting them for good. After that, we can't get them back. Space Maker removes a photo from your library after a backup only when that backup is confirmed.
• We can't recover your backup password or your vault PIN. If you turn on "Protect cloud backups with a password", your files are encrypted on your device and we never receive your password or your key. If you forget the password, or forget your vault PIN, we can't open or recover that data, and it is lost. This is how the protection works and we can't make an exception.
• The vault stays on your device. Vault items are encrypted on your device and are not backed up to our servers. If you lose, reset or break the device, vault items on it are lost.
• Space limits. Your plan sets how much cloud space you can use. If your plan ends or you go over your space, new backups stop and your existing backups stay for now. We keep existing backups for [RETENTION PERIOD AFTER A PLAN ENDS: owner to decide], and we will tell you in the app or by email before we delete anything for this reason.
• Restores and fair use. Restoring to a new device is free of extra checks up to the size of your plan once in any 12 months. Beyond that, restores still work, but we may ask you to confirm, limit large restores to Wi-Fi, and review the account for misuse.
• Deleting backups. When you delete a backup, a device's backups or your account, the deletion is permanent. We can't undo it.
• Things that can go wrong. Devices, networks, storage services, software and your own settings can fail. We are not responsible for data you lose because of a failure we could not reasonably prevent, because of your choices, or as described in section 12.

7. Acceptable use and sharing

You agree not to:

• use the Service for anything illegal, or to store or share content that is illegal, that exploits or harms children, or that infringes anyone's rights;
• share your account or a plan with other people, resell it, or use more than 5 devices at a time;
• try to get around the limits of the Service, including the device limit, restore limits and free-plan limits, or use more than one account to do so;
• probe, test, break, overload or interfere with the Service or its security, or access accounts or data that are not yours;
• copy, change, reverse engineer, decompile or take apart the app, except where the law gives you that right regardless of this term;
• use automated tools, bots or scripts to use the Service, except as the app itself does; or
• use the Service to build a competing product, or to send spam or malicious code.

We may investigate suspected misuse and may suspend or end accounts as set out in section 10.

8. Our rights

• The Service, including the app, its design, text, logos and software, belongs to Voiie or its licensors and is protected by law. "Space Maker" and "Voiie" are our names. These terms give you no rights in them except the right to use the Service as allowed here.
• We give you a limited, personal, non-exclusive, non-transferable, revocable license to use the app on devices you own or control, and to use the web viewer, for your own personal use and under these terms.
• If you send us feedback or ideas, you let us use them without limit and without paying you.
• We may change, add or remove features, and may release updates. Some updates may be needed to keep using the Service.

9. Apple, Google and other services

The Service depends on services from other companies, including Apple (sign-in, purchases, subscriptions, notifications) and Google (sign-in, Firebase and Google Cloud). Their terms and privacy policies apply to what they do. We are not responsible for their services, and an outage or change in them can affect the Service.

10. Suspension and ending

• You can stop using the Service at any time and delete your account in the app. Cancel any subscription separately (section 4).
• We may suspend or end your access, remove content or limit features, with or without notice, if we reasonably believe you have broken these terms or the law, put the Service or other people at risk, shared an account, or caused us harm, or if the law requires it. Where we reasonably can, we will tell you why and give you a chance to export your backups first.
• We may also end the Service or a feature. If we end the whole Service, we will give you reasonable notice and a chance to get your backups.
• When your account ends, your right to use the Service ends. Sections that by their nature should continue (including 5, 6, 8, 11 to 15, 18 and 19) continue after that.

11. No warranties

To the fullest extent the law allows, the Service is provided "as is" and "as available", without promises of any kind, whether express or implied. We do not promise that the Service will be uninterrupted, secure or free of errors, that your content will never be lost or damaged, that it will meet your needs, or that the results of any scan or cleanup will be exactly what you expect. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, quiet enjoyment and non-infringement.

Some places don't allow some of these exclusions, so some of them may not apply to you. Nothing here limits rights you have by law that can't be waived.

12. Limit of liability

To the fullest extent the law allows, Voiie, its owners, officers, employees, contractors and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost savings, lost or damaged data or content, loss of goodwill, or the cost of substitute services, however caused and under any legal theory, even if we were told they might happen.

To the fullest extent the law allows, our total liability to you for all claims about the Service or these terms will not be more than the greater of (a) the amount you paid to Apple for the Service in the 12 months before the event that gave rise to the claim, or (b) $50 (US dollars).

These limits apply even if a remedy fails of its essential purpose. They do not limit liability that the law does not allow to be limited, such as liability for fraud, for gross negligence or willful misconduct in some places, or for death or personal injury caused by negligence. Some places don't allow some of these limits, so they may not apply to you in full.

13. Your responsibility for claims

You agree to defend, indemnify and hold harmless Voiie and its owners, officers, employees, contractors and suppliers from any claims, losses, damages, costs and expenses (including reasonable legal fees) that come from your content, your use of the Service in breach of these terms or the law, or your violation of someone else's rights. We will tell you about a claim promptly and you may not settle it in a way that binds us without our written agreement. This section applies only as far as the law allows.

14. Settling disputes: arbitration

Please read this section carefully. It affects your legal rights.

• Talk to us first. Before starting a case, send a written description of the problem to support@spacemakerapp.com with your name, your account email and what you want. We will try to settle it informally for 30 days. Neither of us may start an arbitration or court case until that time has passed.
• Binding individual arbitration. If we can't settle it, you and Voiie agree that any dispute, claim or controversy between us about the Service or these terms, including whether this section applies, will be resolved only by final and binding arbitration on an individual basis, and not in court. The arbitration will be run by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are at adr.org. The Federal Arbitration Act governs this section.
• How it works. The arbitration will take place in the county (or equivalent area) where you live, or by video or phone, whichever you choose. The arbitrator can give you the same individual relief a court could, and must follow these terms. AAA's rules decide who pays fees. Where those rules allow it, we will pay the filing and arbitrator fees beyond what you would pay to file a case in court.
• No class actions, no jury. You and Voiie each agree to bring claims only in an individual capacity, and not as a plaintiff or member of a class, collective, consolidated or representative action. The arbitrator may not combine claims or lead a class or representative proceeding. You and Voiie each waive the right to a jury trial and to take part in a class action. If this waiver of class actions is found unenforceable for a claim, that claim (and only that claim) goes to court instead of arbitration, and the rest of this section stays in force.
• What isn't covered. Either of us may bring an individual case in small-claims court if it qualifies. Either of us may ask a court for an order to stop misuse of intellectual property or unauthorized access to the Service, without first going to arbitration.
• You can opt out. You may opt out of arbitration and the class waiver within 30 days of first accepting these terms by emailing support@spacemakerapp.com with the subject "Arbitration opt-out", your name and your account email. If you opt out, the other parts of these terms still apply, and disputes will go to the courts named in section 15. Opting out doesn't affect any other agreement.
• Changes. If we change this section in the future, the change doesn't apply to a case you already started. If you don't agree to the change you can stop using the Service.
• If this section can't be enforced. If any part of it (other than the class waiver rule above) is found unenforceable, the rest stays in force. If the whole section can't be enforced, disputes go to the courts in section 15.

15. Governing law

These terms, and any dispute between us, are governed by the laws of the State of Wyoming, United States, excluding its conflict-of-law rules, except that the Federal Arbitration Act governs section 14. For any dispute that is not sent to arbitration, you and Voiie agree to the exclusive jurisdiction of the state and federal courts located inWyoming, except where the law where you live gives you the right to bring a case in your home courts or says your local law applies. Nothing in these terms takes away the protections of the mandatory consumer laws where you live, including California and other places that give consumers rights that can't be waived.

16. Changes to these terms

We may update these terms from time to time. We will post the new version here with a new "Last updated" date. For a material change, we will tell you at least 30 days before it takes effect, in the app, by email if we have your email address, or in a notice on this site, unless a change is needed sooner for legal or security reasons. If you keep using the Service after the new terms take effect, you accept them. If you don't agree, stop using the Service, cancel your subscription and delete your account before the change takes effect.

17. Export and sanctions

You may not use or export the Service in breach of United States export laws or the laws of the country where you are. You confirm that you are not in a country under a United States embargo or designated as a "terrorist-supporting" country, and that you are not on any United States government list of prohibited or restricted parties.

18. Terms required by Apple

These terms apply to you if you got the app from the Apple App Store.

• Between you and Voiie only. These terms are an agreement between you and Voiie, not with Apple Inc. ("Apple"). Voiie, not Apple, is responsible for the app and its content. Apple has no duty to provide any maintenance or support for the app.
• Scope of license. The license we give you is limited to a non-transferable license to use the app on any Apple-branded product that you own or control, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions.
• Maintenance and support. Voiie, not Apple, is solely responsible for any maintenance and support for the app. You can contact us at support@spacemakerapp.com.
• Warranty. Voiie is responsible for any warranty. If the app fails to meet a warranty that applies, you may tell Apple, and Apple will refund the purchase price of the app to you. To the maximum extent the law allows, Apple has no other warranty duty for the app. Other claims, losses, liabilities, damages, costs and expenses caused by a failure to meet a warranty are Voiie's responsibility, as set out in these terms.
• Product claims. Voiie, not Apple, is responsible for claims about the app or your use of it, including product liability claims, claims that it fails to meet a legal requirement, and claims under consumer protection, privacy or similar laws.
• Intellectual property claims. If a third party says the app infringes their intellectual property rights, Voiie, not Apple, is solely responsible for investigating, defending, settling and discharging that claim.
• Legal compliance. You confirm that you are not in a country subject to a United States embargo or designated a terrorist-supporting country, and that you are not on a United States list of prohibited or restricted parties.
• Developer contact. Voiie Inc., a Wyoming corporation, 116 E Live Oak Ave, #1017, Arcadia, CA 91006, support@spacemakerapp.com.
• Third-party terms. You must follow the terms of any third-party agreements that apply when you use the app, such as your wireless data service agreement.
• Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these terms. When you accept them, Apple will have the right (and is treated as having accepted the right) to enforce these terms against you.

19. General terms

• Force majeure. Neither of us is responsible for a delay or failure caused by events beyond reasonable control, such as natural disasters, war, labor disputes, power or internet failures, government action, or failures of Apple, Google or other providers.
• Severability. If a part of these terms can't be enforced, the rest stays in force, and the unenforceable part is changed only as much as needed to make it enforceable.
• Entire agreement. These terms, with the Privacy Policy and any terms shown for a specific feature or purchase, are the whole agreement between you and Voiie about the Service and replace earlier agreements about it.
• Assignment. You may not assign or transfer these terms without our written consent. We may assign them, including in a merger, acquisition or sale of assets, or by law.
• No waiver. If we don't enforce a right, that doesn't mean we give it up. A waiver is valid only if it is written and signed by us.
• Notices. We may give notices by email, in the app, or on this site. You can give us notice at support@spacemakerapp.com or by mail to Voiie Inc., 116 E Live Oak Ave, #1017, Arcadia, CA 91006.
• No agency. These terms don't create a partnership, joint venture, employment or agency between us.
• Language. These terms are written in English. If they are translated, the English version controls where the law allows.

20. Contact

Questions about these terms: support@spacemakerapp.com. By mail: Voiie Inc.,116 E Live Oak Ave, #1017, Arcadia, CA 91006.